At Granite Belt Dental, we care about our patients, and we believe in listening to our patients in order to meet their needs. We welcome any feedback, suggestions or compliments that will help us to give you a positive experience you will want to repeat and tell you friends and family about.
We encourage patients to provide both positive and negative feedback.
You may provide feedback to us; verbally to any team member, in writing or via our patient surveys available at the front desk. Please feel free to speak with any team member if you would like more information or have any questions about this matter.
All staff will be provided with training and support that will assist them to identify, report and appropriately respond to complaints and other negative feedback.
Complaint Handling Process
Complaints will be acknowledged and responded to in a timely manner, either verbally or in writing, in respect to the seriousness of the complaint. We aim to respond to all complaints within 30 days. All complaints will be recorded.
All complaints will be reported and reviewed by the owners of the practice. Responsibility for the management of practitioner related complaints will lie with the dental practitioner about whom the complaint is related. The dental practitioner involved will respond to the complaint upon receipt of advice from their professional association and/or their insurer.
Complaints Review Process
Granite Belt Dental is committed to continuous improvement in safety and quality. The owners will analyse data/feedback from the Compliments & Complaints Register and take action where required. Any review actions/outcomes will be communicated to staff .
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