Patient Feedback

At Granite Belt Dental, we care about our patients, and we believe in listening to our patients in order to meet their needs. We welcome any feedback, suggestions or compliments that will help us to give you a positive experience you will want to repeat and tell you friends and family about.

We encourage patients to provide both positive and negative feedback.

You may provide feedback to us; verbally to any team member, in writing or via our patient surveys available at the front desk. Please feel free to speak with any team member if you would like more information or have any questions about this matter.

All staff will be provided with training and support that will assist them to identify, report and appropriately respond to complaints and other negative feedback.

Complaint Handling Process

Complaints will be acknowledged and responded to in a timely manner, either verbally or in writing, in respect to the seriousness of the complaint. We aim to respond to all complaints within 30 days. All complaints will be recorded.

All complaints will be reported and reviewed by the owners of the practice. Responsibility for the management of practitioner related complaints will lie with the dental practitioner about whom the complaint is related. The dental practitioner involved will respond to the complaint upon receipt of advice from their professional association and/or their insurer.

Complaints Review Process

Granite Belt Dental is committed to continuous improvement in safety and quality. The owners will analyse data/feedback from the Compliments & Complaints Register and take action where required. Any review actions/outcomes will be communicated to staff .

Your Email*
Which dentist did you see?*
Did you feel comfortable during your appointment ?*
Do you feel our staff were friendly and approachable?*
As a new or existing patient did you feel informed on what to expect, including being informed of costs by the dentist prior to procedures?
Did you feel our contact and appointment booking processes were easy and efficient?
Do you have any suggestion on how our, treatments, information, processes or staff could be improved?
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David MW

00:40 21 Feb 19

I've been to three other dentists in town, this is by far my best experience. Receptionists were happy and friendly, made me a coffee that was up there with one of the best I've had. Dr Chong took the time to hear all my problems, and sat with me and let me decide what option was the best for me.

John Saunders

03:54 19 Feb 19

"Great service, thanks for the quality work and thoughtful and caring staff. Dr Chong was very understanding and the girls were chatty and all had big smiles on their faces

Richard Appleby

06:21 09 Jan 19

Friendly and Capable Staff, nothing is to much trouble. Great Service

Brian Sullivan

00:46 12 Dec 18

Been coming here for 7 years!Always happy smiling faces at the desk, and a great experience all round

Dennis Vautier

03:46 18 Sep 17

Every time I go there I truly enjoy my time. I feel very well looked after from all the staff ! Thank you guys !

Lincoln Simmons

00:02 10 Apr 19

I needed to have a Root canal and I was extremely anxious and completely freaking out because I had some bad experiences at other dental clinics. Within the first few minutes in the chair with Dr Natalie, she managed to calm me down and started my root canal. She was awesome, she is extremely professional and is obviously extremely experienced, I felt no pain at all and was very happy with the result. I'm going back to have my root canal finished off in a couple of weeks and for the first time ever I'm not at all anxious because I know she is a great dentist, I've given 5 stars and highly recommend Granite Belt Dental.

stanny girl

00:40 15 Mar 19

A big thank you to Dr Natalie, Alyssa and the whole Granite Belt Dental team. I was looking for a good dentist because I was eating a mintie and my tooth broke. I am happy to say I have found the best dentist. Each appointment was pain free and I felt very relaxed, which I have never experienced before when i had to go to a dentist. I’m really happy with the result.I would highly recommend Dr Natalie and her team as it is a fantastic dental clinic, all stuff are very friendly and everything is explained professionally. I definitely go there again if I need another treatment. Thank you so much

Neil Middleton

23:25 25 Feb 19

Was in for less than 10mins. No needle or x-rays. Cost well over $300. Would not recommend.Response from ripped off patient; It seems quiet obvious, from the response from Granite Belt Dental, that they didn't take the time to comprehend my grievance in my post. The ''COST'' was EXTREMELY high for the short period I spent there.Less than 15 mins......$300 plus.No amount of ''professional clinical excellence'' (sic) can be worth THAT much.P.S. If you were that ''professional'', you should have my phone number there and should be calling me!!

04:10 19 Feb 19

Saw Dr Natalie Smith, what a find in the country! Great chatting with her and love her Scottish accent.

Che Barrett

22:25 24 Feb 19

"Excellent service, reasonable prices and very helpful & friendly staff."

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